Online Return Policy
At Madison’s Niche, we stand behind the quality of our products and want every customer to have a positive experience. We will do our best to make things right if you are not satisfied.
We hope you love your purchase, but if you are not completely satisfied, we will gladly accept most items for returns! Most items purchased online can be returned within 14 days of the delivery date and will be eligible for a refund to your original form of payment.
Please fill out and include our Online Return Form with your return (this makes processing your refund go much quicker!) As a hassle-free courtesy, we offer free clothing returns within 5 days of order delivery (domestic U.S. only). Clothing returns initiated after 5 days are no longer free. If you choose to use our prepaid return label - please note that a flat rate fee of $8.95 will be deducted from your refund total.
Qualifying clothing may be returned to us via our Prepaid USPS label, a $8.95 label fee will be deducted from the refund total.
Please note we do not cover return costs of non-clothing products. Upon approval through our portal, please mail your return directly to:
83 Main Street
Stony Brook, NY 11790
**Important: Please hold onto your courier's return receipt, we cannot monitor return statuses or tracking information administered by a third party**
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping fees are non-refundable. Refused or undeliverable packages are subject to return shipping costs in the original order. Received returns that have surpassed our 14 day window are subject to an online credit only or will be returned to the sender. This decision is at the discretion of our customer service team. Returns with a gift receipt will receive an online store credit. Items not meeting the above guidelines will be returned to you at your expense. After 14 days all non-returnable merchandise will be donated.
Free Gift with Purchase Promotions
If an order is part of our qualifying "Free Gift" with purchase promotion, customers must return the free gift along with the rest of your return item(s) if the return amount drops the qualifying order amount below its threshold. If the free gift is not included in the return, and the order no longer qualifies for the promotion, the gift value is deducted from the refund total.
Visit our easy Start a Return Portal at the footer of our website! Please plug in your order number along with your email, phone, or zip code tied to the order.
Please wait for an email with your approved return.
Please pack up and ship back your items the way they arrived. Items must meet all return guidelines. You may submit your return request that will be reviewed and approved by our Customer Service team. Please allow 36 hours on business days for returns to be approved.
You may also take your return to your local Post Office/UPS store and ship it back to:
83 Main Street
Stony Brook, NY 11790
Please hold onto your return receipt! We have no way of seeing this return until it reaches us. We cannot be held responsible for lost or stolen returns that don't reach our facility.
∙ Clothing must be scent-free, unworn, and unwashed with all tags attached.
∙ Home décor, kitchenware, etc. must be returned unopened in original packaging.
∙ Items are not returnable if the seal is broken or tag/packaging is removed.
∙ Items not in original condition are subject to store credit only or will be sent back at our management's discretion.
∙ Items that qualify as excluded from returns are final sale and non returnable.
As a hassle-free courtesy, we offer free clothing returns initiated within 5 days of order delivery. Customers will have 2 business days from when the return label is generated to bring their return to the post office. Past this window, the return is no longer free and subject to a $8.95 return shipping deduction from the refund total. Clothing returns initiated after 5 days are no longer free If you use our prepaid return label - please note that a flat rate fee of $8.95 will be deducted from your refund total.
To start a return, visit the Start a Return portal. Please allow 36 hours on business days for all return requests to be approved.
All items purchased at a 30% or more discount are Final Sale.
Additional Return Exclusions:
∙ All clearance items
∙ Intimates (underwear, bralettes & bodysuits)
∙ Special orders
∙ In-store gift cards and E-gift cards
We will gladly accept back qualifying return orders within 14 days of postmarked delivery! Please be mindful that returns sent back after the 14 day window are subject to be sent back at the customer's expense - or subject to be handled at our management's discretion.
We proudly offer 5 day free clothing returns after postmarked delivery and will send our customers a Prepaid USPS Return Label. Customers will have 2 business days from when the return label is generated to bring their return to the post office. Past this window, the return is no longer free and subject to a $8.95 return shipping deduction from the refund total. Returns received after the 14 day return window are subject to a store credit only or will be returned to sender, at the management's discretion.
We strive to provide you with the products in the best condition. If you believe you have received damaged or incorrect merchandise (style, size, color). Please email us at firstname.lastname@example.org within 3 days of delivery and provide a photograph for our records. As well, please include your Order Number as the subject for the email. Claims made after 3 days are handled on a case-by-case basis.
Unfortunately, at this time we do not have an online exchange system set up. However, you can return the item for a refund to your original form of payment or for a store credit (as long as the item qualifies for a return). You can then repurchase the new item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Exchanges are also available in store, however the store must have the item you are looking to exchange available at the location.
Can I Return my Online Order In-Store?
Yes! So long as your return meets our guidelines and is brought back within 14 days. Make sure to bring your original packing slip or have your order number at hand so we can look up your order. Qualifying in store returns are subject to refund to the original form of payment.
Can I Return my In-Store Purchase Online?
At this time we do not accept returns of in-store purchases online. Please visit one our our five locations to facilitate an in-store return.
Items returned with a gift receipt are subject to exchange or in-store credit only. Store credits can only be used in store and are not redeemable online.
To receive an online credit, please notify the sales associate at the time of return. Online store credit is issued via email and is for online use only. Online store credits are not redeemable in store.
Standard 14 day return refunds will go back to your original form of payment unless you opt for an online credit refund +$5.
Please note that if your return does not qualify for free return shipping and you use our Prepaid USPS Return Label that a flat rate fee of $8.95 will be deducted from your refund total.
If your return does not meet our return guidelines it may be subject to an online store credit only, this is determined at the discretion of our management.
As soon as the tracking on your order is updated to "delivered" by the postal courier, it triggers an automatic email from Madison's Niche to let you know your package has been delivered. Please note that once a package leaves our warehouse via courier - we have no further information other than the tracking updates provided by the courier.
For more information, you must contact the courier directly. Once a package is marked as "delivered" Madison's Niche cannot be liable for any mistakes in delivery or be held liable for potentially lost or stolen packages. If your package is not in your mailbox, P.O. Box, apartment, office, or on the front porch - here are some things to know, organized by courier:
What to do if your order was shipped USPS FIRST CLASS: USPS or USPS PRIORITY: USPS: Delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another 1-3 business days because the package was most likely marked as delivered accidentally, and will arrive within the following days. If your package still has not arrived contact your local post office.
Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel and ask them details about that day's delivery. They are used to these types of questions, and can provide helpful information. If the parcel does not show up (an extremely rare occasion), please call the Post Office and file a claim.
FILING A CLAIM WITH USPS
You can call the USPS Hotline to file a claim, or you can do it online. Priority Mail packages come insured by the USPS, and they are liable for packages delivered incorrectly or stolen in most cases. Madison's Niche cannot reimburse or replace orders that were delivered incorrectly by the post office or potentially stolen, thank you for understanding!
What to do if your order was shipped UPS:
Allow an extra business day for your parcel to arrive. Contact UPS Hotline - they are liable for packages delivered incorrectly. 1-800-742-5877
Should you have any further questions or concerns, please feel free to reach out to us at email@example.com! We're always happy to provide any shipping information necessary and to assist you in whatever way we can.