Online Return Policy

 
Our Policy:
We hope you love your purchase, but if you are not completely satisfied, we will gladly accept most items for returns! Most items purchased online can be returned within 30 days of the delivery date will be eligible for a refund to your original form of payment. 
Please fill out and include our Online Return Form with your return (this makes processing your refund go much quicker!) As a hassle-free courtesy, we offer free clothing returns within 10 days of order delivery. Clothing returns initiated after 10 days are no longer free If you use our prepaid return label - please note that a flat rate fee of $7.95 will be deducted from your refund total.
Qualifying "soft goods" may be returned to us via our Prepaid USPS label, a $7.95 label fee will be deducted from the refund total.
Please note we do not cover return costs of any hard goods. Please mail your return directly to:
Madison’s Niche 
 Attn: Returns 
 83 Main Street 
 Stony Brook, NY 11790
**Important: Please hold onto your courier's return receipt, we cannot monitor return statuses or tracking information administered by a third party**
To start a clothing return, visit the Start a Return portal or email customerservice@madisonsniche.com directly. Please allow 24 hours on business days for all return requests to be approved. You may also take your return to your local Post Office/UPS store and ship it back to: Madison’s Niche Attn: Returns 83 Main Street Stony Brook, NY 11790 Please pack up and ship back your items they way they arrived.
Clothing must be scent-free, unworn, and unwashed with all tags attached. Home décor, kitchenware, etc. must be returned unopened in original packaging. Items are not returnable if seal is broken or tag/packaging is removed.
Shipping fees are non-refundable. Refused or undeliverable packages are subject to return shipping costs in the original order. Received returns that have surpassed our 30 day window are subject to an online credit only or will be returned to sender. This decision is at the discretion of our customer service team. Returns with a gift receipt will receive an online store credit. Items not meeting the above guidelines will be returned to you at your expense. After 30 days all non-returnable merchandise will be donated.
 
Excluded from Returns:
All items purchased at a 30% or more discount are Final Sale. Additionally - clearance items, jewelry, intimates, special orders, in-store gift cards and E-gift cards are Final Sale and may not be returned.
 
Free Clothing Returns:
As a hassle-free courtesy, we offer free clothing returns within 10 days of order delivery. Clothing returns initiated after 10 days are no longer free If you use our prepaid return label - please note that a flat rate fee of $7.95 will be deducted from your refund total. To start a return, visit the Start a Return portal or email customerservice@madisonsniche.com directly. Please allow 24 hours on business days for all return requests to be approved
 
Damage Claims:
We strive to provide you with the products in the best condition. If you believe you have received damaged or incorrect merchandise (style, size, color). Please email us at customerservice@madisonsniche.com within 3 days of delivery and provide a photograph for our records. Claims made after 3 days are handled on a case-by-case basis.
 
Return Delivery Window: 
We will glady accept back qualifying return orders within 30 days of postmarked delivery! Please be mindful that returns sent back after the 30 day window are subject to be sent back at the customer's expense - or subject to be handled at our management's discretion.
We proudly offer 10 day free clothing returns and will send our customers a Prepaid USPS Return Label. Customers will have 10 days from when the return label is generated to bring their return to the post office. Past this window, the return is no longer free and subject to a $7.95 return shipping deduction from the refund total.
Returns received after the 30 day return window additional 10 day postmarked return label date are subject to a store credit only or will be returned to sender, at the management's discretion.
 
Return Guidelines:
  • Clothing must be scent-free, unworn, and unwashed with all tags attached.
  • Home décor, kitchenware, etc. must be returned unopened in original packaging.
  • Items are not returnable if seal is broken or tag/packaging is removed.
  • Items not in original condition are subject to store credit only or will be sent back at our management's discretion.
 
Free Gift Returns
If an order is part of our qualifying "Free Gift" with purchase promotion, customers must return the free gift along with the rest of your return item(s) if the return amount drops the qualifying order amount  below its threshold. If the free gift is not included in the return, and the order no longer qualifies for the promotion, the gift value is deducted from the refund total.
 
Can I return my online order in-store?
Yes! So long as your return meets our guidelines and is brought back within 30 days. Make sure to bring your orginal packing slip or have your order number at hand so we can look up your order.
 
Will I get a refund to my original payment or an online credit?
Standard 30 day return refunds will go back to your original form of payment unless you opt for an online credit refund +$5 
Please note that if your return does not qualify for free return shipping and you use our Prepaid USPS Return Label that a flat rate fee of $7.95 will be deducted from your refund total.
If your return does not meet our return guidelines it may be subject to an online store credit only, this is determined at the discretion of our management.
 
Do I need to use a Prepaid Return Label?
No, you may also take your return to the courier of your choice. ALL "hard goods" must be returned via courier. (USPS, Fedex, UPS) please ship it back to:
 
Madison’s Niche 
Attn: Returns 
83 Main Street 
Stony Brook, NY 11790
Please pack up and ship back your items they way they arrived. Items must meet all return guidelines or they may be subject to being sent back at your expense.
Please hold onto your courier's return receipt! We have no way of monitoring returns administered by a third party until it reaches us. We cannot be held responsible for lost or stolen returns that don't reach our facility.
 
How do I start a return?
Visit our easy Start a Return portal at the footer of our website! Please plug in your order number along with your email, phone, or zip code tied to the order.
Please pack up and ship back your items they way they arrived. Items must meet all return guidelines.
You may submit your return request that will be reviewed and approved by our Customer Service team. Please allow 24 hours on business days for returns to be approved.
You may also take your return to your local Post Office/UPS store and ship it back to:

Madison’s Niche 
Attn: Returns 
83 Main Street 
Stony Brook, NY 11790
Please hold onto your return receipt! We have no way of seeing this return until it reaches us. We cannot be held responsible for lost or stolen returns that don't reach our facility.
 
Tracking marked as "delivered" but I have no package?
As soon as the tracking on your order is updated to "delivered" by the postal courier, it triggers an automatic email from Madison's Niche to let you know your package has been delivered.
Please note that once a package leaves our warehouse via courier - we have no further infomation other than the tracking updates provided by the courier. For more information, you must contact the courier directly. Once a package is marked as "delivered" Madison's Niche cannot be liable for any mistakes in delivery or be held liable for potentially lost or stolen packages.
If your package is not in your mailbox, P.O. Box, apartment, office, or on the front porch - here are some things to know, organized by courier:
 
What to do if your order was shipped USPS FIRST CLASS: USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel and ask them details about that day's delivery. They are used to these types of questions, and can provide helpful information. If the parcel does not show up (an extremely rare occasion), please call the Post Office and file a claim. Madison's Niche cannot reimburse or replace orders that were marked "delivered" by the carrier or potentially stolen. Thank you for understanding! 
 
What to do if your order was shipped USPS PRIORITY: USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and in the end, they only tell you what your tracking says). Ask them who delivered the parcel and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information If the parcel does not show up (an extremely rare occasion), please call the Post Office and file a claim. You can call the USPS Hotline to file a claim, or you can do it online. Priority Mail comes insured by the USPS, and they are liable for packages delivered incorrectly or stolen in most cases. Madison's Niche cannot reimburse or replace orders that were delivered incorrectly by the post office or potenially stolen, thank you for understanding! 
What to do if your order was shipped UPS: Allow an extra business day for your parcel to arrive. Contact UPS Hotline - they are liable for packages delivered incorrectly. 1-800-742-5877
 
Should you have any further questions or concerns, please feel free to reach out to us! We're always happy to provide any shipping information necessary and to help in whatever way we can.
 
"Soft Goods" vs "Hard Goods"
"Soft Goods" include:
- women's clothing
- baby clothing
- plush toys
- accessories
- non-fragile/heavy/delicate/breakable items
"Hard Goods" include:
- furniture
- lighting fixtures
- kitchenware
- heavy/breakable materials (ceramic, stoneware, marble, glass, wood)