Return Policy

We hope you love your purchase, but if you are not completely satisfied, we will gladly accept most items for returns!

Most items purchased online can be returned within 30 days of the delivery date will be eligible for a refund to your original form of payment. See the guidelines below for more information about our return policy:

  • Sale items, jewelry, intimates, special orders, in-store gift cards and E-gift cards are all Final Sale and may not be returned.
  • Please fill out and include our Online Return Form with your return (this makes processing your refund go much quicker!)
  • As a hassle-free courtesy, we offer free clothing returns within 10 days of order delivery. Clothing returns initiated after 10 days are no longer free
  • If you use our prepaid return label - please note that a flat rate fee of $7 will be deducted from your refund total.
  • To start a return, visit the Start a Return portal or email customerservice@madisonsniche.com directly. Please allow 24 hours on business days for all return requests to be approved.
  • You may also take your return to your local Post Office/UPS store and ship it back to: Madison’s Niche Attn: Returns 83 Main Street Stony Brook, NY 11790
  • Please pack up and ship back your items they way they arrived.
  • Clothing must be scent-free, unworn, and unwashed with all tags attached.
  • Home décor, kitchenware, etc. must be returned unopened in original packaging. Items are not returnable if seal is broken or tag/packaging is removed.
  • Shipping fees are non-refundable. Refused or undeliverable packages are subject to return shipping costs in the original order.
  • Received returns that have surpassed our 30 day window are subject to an online credit only or will be returned to sender. This decision is at the discretion of our customer service team.
  • Returns with a gift receipt will receive an online store credit

Items not meeting the above guidelines will be returned to you at your expense. After 30 days all non-returnable merchandise will be donated.

We offer prices adjustments at the customer's request for online orders only. Items must be purchased at full price only and within 7 days of original purchase. 

We strive to provide you with the products in the best condition. If you believe you have received damaged or incorrect merchandise (style, size, color). Please email us at customerservice@madisonsniche.com within 3 days of delivery and provide a photograph for our records. Claims made after 3 days are handled on a case-by-case basis.

Holiday Return Policy

Gifts Purchased after September 28th, 2020 may be returned by January 16th, 2021 accompanied by either original receipt or a gift receipt. When an original receipt is present, we can credit your original form of payment. When a gift receipt is present, you will receive a store credit. ALL Holiday themed items are non refundable after December 24, 2020.

* Please keep in mind - ALL Holiday themed items are non refundable after 12/24/20. *

We strive to provide you with the products you want in the best condition. If you believe you have received damaged or incorrect merchandise (style, size, color). Please email us at customerservice@madisonsniche.com within 3 business days of receipt.

Click HERE to start your returnYou will need your Order Number and email/phone number attached to your order. 

View and print our Online Return Form HERE

 

Any questions about your return? Email us! customerservice@madisonsniche.com

Live locally? Return with ease in-store! You only need your qualifying return item(s) order invoice/receipt and original form of payment.